Frequently Asked Questions GENERAL

We provide easy-to-use digital download document templates which you can edit and print yourself.

After purchase the template is yours forever and you can edit and print as many times as you need.

Save time and money by using one of our pre-design business stationery document templates to market your products or services.

Payment Information

Which Payment Methods Are Accepted?

We accept payments globally through Paypal, who provides buyer and seller protection. You can pay using Visa, Mastercard or Paypal.

I’ve paid, when will I receive my order?

You will receive your downloads immediately after payment. You should receive a direct download link, and an email with a download link attached (check your spam folder in case it doesn’t land in your inbox).

File Format & Editing

Can I use and edit the templates on a phone or tablet?

In our shop we sell a few template formats – Adobe Photoshop, PNG, JPEG and Canva Templates.

The canva.com Templates can be customized in your web browser on ANY device, including mobile or tablet.

All other document templates (MS Word, PDF, Photoshop) can only be downloaded and edited on a computer using the relevant software.

Please read the product descriptions for template specific information and editing options.

Orders

When will I get my files? Where can i find my files? How many times can I download my files?

Immediately after making payment, you will receive a direct download link and an email with the access link to your amendable templates or zip file You can now download / access your file using this link.

Note: Please check your email spam folder in case you don’t see the email with a download link in your inbox.

Can I change or cancel my download after purchase?

Unfortunately we do not offer returns or changes to your order after you have already received your download link unless the file is damaged, or you never received your purchase. Customer satisfaction is priority number one for us so please do contact us if there is any issue.

What happens if I don’t receive my download files?

You should receive a direct download link immediately after making payment; and; the download link is sent to your email address used at checkout. Please remember to check your spam folder in case our email lands there instead of your inbox. Please contact us if there is any issue receiving our files and we will assist right away.

How can I contact you?

Contact us anytime by email.

hello@creativecheat.com or see links in the footer of the page.